Warping: once in a while you'll get a
WSF plane from Shapeways that has gotten deformed from the pressures put on it during shipping. If it's broken (say, struts are snapped), you should just take a picture and send it to Shapeways support. They're very good about sending out replacement models: they've got a 100% satisfaction guarantee.
If the warping is minor, you can frequently recover from it by letting the model sit for a while immersed in hot water. Hot tap water can do the trick, but hotter water tends to do better --
After a bath or three in hot water I've found that many planes with minor warping return to their original shape.
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